Ecopots Cleaning & Repair Set
- Removes Dirt & Dust
- Restores Appearance
- Includes Repair Sponge
Return Policy
Claims or Shortages
Cancellations
Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer’s location.
Shipping Information
What shipping carriers do you use?
We ship with FedEx, UPS, and USPS for standard size orders. It is our policy to ship via the most economical means possible. Oversized orders are shipped using a freight carrier.
What are your standard delivery fees for the contiguous US?
Our shipping charges include handling, order processing, item picking, packaging, and transportation of items. Oversize shipping charges may apply to some items due to their large size or bulkiness. Please refer to the following table for our standard delivery fees based on the total value of merchandise shipped to each address:
| Merchandise Total | Standard Ground (3-5 business days) |
|---|---|
| Up to $45.00 | $9.00 |
| $45.01 - $95.00 | $15.00 |
| $95.01 - $125.00 | $18.00 |
| $125.01 - $200.00 | $22.00 |
| $200.01 - $250.00 | $27.00 |
| $250.01 and above | 10% of order subtotal |
What are your standard delivery fees for Alaska, Hawaii, US Territories, and Canada?
Our shipping charges include handling, order processing, item picking, packaging, and transportation of items. Oversize shipping charges may apply to some items due to their large size or weight. Please refer to the following table for our standard delivery fees based on the total value of merchandise shipped to each address:
| Merchandise Total | Standard Ground (7-15 business days) |
|---|---|
| Up to $45.00 | $32.00 |
| $45.01 - $95.00 | $38.00 |
| $95.01 - $125.00 | $41.00 |
| $125.01 - $200.00 | $45.00 |
| $200.01 - $250.00 | $50.00 |
| $250.01 and above | 10% of order subtotal plus a base charge of $23 |
What are your basic oversized freight delivery fees?
Our oversized delivery fees are based on the distance the driver has to travel, and delivery is typically made to the door depending on access. To ensure a smooth delivery process, an adult (18 years or older) must be present to sign for delivery. Items shipped via basic freight delivery are boxed and delivered to your door. Our carrier will contact you 1-2 days before the estimated delivery date to schedule a convenient time. Please refer to the map and table below for information on our delivery zones and corresponding freight fees:
| Merchandise Total | Standard Ground (7-15 business days) |
|---|---|
| Zone 1 | $249 |
| Zone 2 | $289 |
| New York City | $349 |
| Zone 3 | $349 |
| Zone 4 | $349 |
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for an additional fee. Please contact us for more information.
Do you ship to the Caribbean, South America, international, overseas?
Yes, we do. Please call 1-888-468-1554 to place your order with a custom freight quote.
Can I change my shipping address after my order has been placed?
If your order has not yet been shipped, we can easily correct your shipping address. We can also change your address if your package has already shipped. However, certain carriers may charge additional fees to change the delivery address once the package is on the way. Please contact us as soon as possible with your updated address information.
How can I track my order once it's been shipped?
You can track your order using the tracking number provided in your shipment confirmation email. You can also visit our Order Status page for up-to-date information on your order..
Can I request a specific delivery date for my order?
Yes, we can accommodate specific delivery dates. Please contact us at 888.468.1554 to arrange shipping for your order.
