Questions? Custom quote? Call us:  1-888-468-1554

Customer service

Shipping & delivery

Most in-stock items are shipped within 3 business days. Custom-painted fiberglass, fabricated aluminum, and other special items may take additional time to ship. See individual product pages for lead times. Whenever possible, please order before 12:00 p.m. EST to save one day of shipping time. Call 1-888-468-1554 to confirm product availability, shipping information, and any additional charges for special delivery.

International delivery

All listed prices include shipping to the 48 contiguous states in the United States. International orders will receive a 10% discount off listed prices and will be quoted actual shipping and handling to their destination. ePlanters is a non-resident importer to Canada to make it easier for Canadian buyers. We also leverage zone jumping to Canada to reduce shipping charges when possible. Please contact customer service for international freight quotes or call 1-888-468-1554 during normal business hours.

Return policy

If an item isn’t the perfect match, you can return it for a refund to your original payment method within 30 days of delivery in the original condition and packaging.

Please note that a 30% restocking fee will be deducted from the refunded amount. We do not cover return shipping or provide a shipping label for your return.

We cannot accept returns for the following:

  1. Clearance items (unless damaged or defective)
  2. Custom products
  3. Items marked as "Painted to Order” on the product page
  4. Planters that have been installed or planted in
  5. Large planters measuring 24" or larger in length, width, height, or diameter
  6. GreenLine Aluminum planters
  7. Planters with drilled drainage holes

Ready to start a return? Contact us to request a return authorization.

Note: If you receive the wrong item, don’t accept the delivery—instead, tell your delivery representative(s) and contact us immediately by phone at 1-888-468-1554 or via our Support Center so we can arrange for a replacement.

Damaged or incorrect items

We work hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.

It's important to take the following steps when your planter arrives:

  1. Check the box for damage
  2. Make sure the product name and model number match your order confirmation
  3. Remove the packaging and inspect the planter

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned. To report a damaged or defective item, please contact us or call 1-888-468-1554.

Payment, pricing & promotions

Except where noted otherwise, the 'Displayed Price' shown for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The 'Displayed Price' is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

For certain items that are offered as a set, the 'Displayed Price' may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to items sold by ePlanters, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until right before your order has entered the shipping process.

Despite our best efforts, a small number of the items in our product catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for cancellation.

From time to time, various coupon & promo codes may be made available to visitors of ePlanters. We cannot guarantee the period of validity of any such offer unless expressly stated in promotional materials. One coupon code permitted per order; discounts are not stackable and may not be used in conjunction with any other special offer.

Privacy & security

We value your trust and respect your privacy. In addition to providing a listing of the information we collect, our Privacy Policy includes an explanation as to why we collect it. We do not share your information with any third party for any reason outside of fulfilling your request or order.

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