Customer Service


Shipping & Delivery
Most orders are shipped within 3 business days. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll-free 888-468-1554 to confirm product availability, shipping information and any additional charges for special delivery.
Privacy & Security
We value your trust and respect your privacy. In addition to providing a listing of the information we collect, our Privacy Policy includes an explanation as to why we collect it. We do not share your information with any 3rd-party for any reason outside of fulfilling your request or order.
Return Policy
Shopping to redesign or enhance your space should be fun, so don’t be afraid to try new things! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
A few items can’t be returned, including:
1) Clearance items (unless damaged or defective)
2) Custom Products
3) Items marked “Non-Returnable” on the product page
Ready to start a return? Visit our Returns Center to request a return authorization.
Refunds will be made to your original payment method (minus return shipping costs).
Large Planter Return Policy
You can return a large planter within 30 days of delivery as long as it hasn't been installed/planted and is returned in the original packaging. In some cases, you might have to pay a restocking fee (generally 20-40%).
When your planter arrives, please take the following steps:
1) Check the box for damage
2) Make sure the product name and model number match your order confirmation
3) Remove the packaging and inspect the planter
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately by phone at 888.468.1554 or via our Support Center so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.
Damages & Claims
We work hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.
When your planter arrives, it is important to take the following steps:
1) Check the box for damage
2) Make sure the product name and model number match your order confirmation
3) Remove the packaging and inspect the planter
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.To report a damaged or defective item, please visit our Support Center or call 888.468.1554.
Payment, Pricing & Promotions
Except where noted otherwise, the 'Displayed Price' shown for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The 'Displayed Price' is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the 'Displayed Price' may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.With respect to items sold by ePlanters, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until right before your order has entered the shipping process. Despite our best efforts, a small number of the items in our product catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for cancellation. From time to time, various coupon & promo codes may be made available to visitors of ePlanters. We cannot guarantee the period of validity of any such offer unless expressly stated in promotional materials. One coupon code permitted per order; discounts are not stackable and may not be used in conjunction with any other special offer.