Most orders are shipped within 3 business days. Custom painted fiberglass, fabricated aluminum and other special items may take additional time to ship. See individual product pages for lead time details. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll-free 888-468-1554 to confirm product availability, shipping information and any additional charges for special delivery.
All listed prices include shipping to the 48 contiguous states in the US. International orders will receive a 10% discount off listed prices and will be quoted actual shipping and handling to their destination. ePlanters is a non-resident importer to Canada to make it easier for Canadian buyers. We also leverage zone jumping to Canada to reduce shipping charges when possible. Please contact customer service for international freight quotes via email support or call 1-888-468-1554 during normal business hours.
Privacy & Security
Shopping to redesign or enhance your space should be fun, so don’t be afraid to try new things! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. *Any item(s) received undamaged, where the correct items were shipped that you want to return will require that the customer pays for the return shipping & handling charges/fees and a 30% restocking fee.
A few items can’t be returned, including:
1) Clearance items (unless damaged or defective)
2) Custom Products
3) Items marked as "Painted to Order” on the product page
Ready to start a return? Visit our Returns Center to request a return authorization.
Refunds will be made to your original payment method (minus return shipping costs). If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately by phone at 888.468.1554 or via our Support Center so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.
Large Planter Return Policy
Please note that we cannot accept returns for large planters at this time. A large planter is defined as a plant container that measures 24” inches or larger in either length, width, height, or diameter.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately by phone at 888.468.1554 or via our Support Center so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.
Damages & Claims
We work hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.
When your planter arrives, it is important to take the following steps:
1) Check the box for damage
2) Make sure the product name and model number match your order confirmation
3) Remove the packaging and inspect the planter
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us immediately so we can arrange for a replacement. Once your planter is installed/planted, it can’t be returned.To report a damaged or defective item, please visit our Support Center or call 888.468.1554.
Payment, Pricing & Promotions
Except where noted otherwise, the 'Displayed Price' shown for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The 'Displayed Price' is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the 'Displayed Price' may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.With respect to items sold by ePlanters, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until right before your order has entered the shipping process. Despite our best efforts, a small number of the items in our product catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for cancellation. From time to time, various coupon & promo codes may be made available to visitors of ePlanters. We cannot guarantee the period of validity of any such offer unless expressly stated in promotional materials. One coupon code permitted per order; discounts are not stackable and may not be used in conjunction with any other special offer.