Customer Service


Shipping & Delivery
Orders are shipped within 72 hours. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll-free 888-468-1554 to confirm product availability, shipping information and any additional charges for special delivery.
Privacy & Security
We value your trust and respect your privacy. In addition to providing a listing of the information we collect, our Privacy Policy includes an explanation as to why we collect it. We do not share your information with any 3rd-party for any reason outside of fulfilling your request or order.
Returns & Replacements
Please count and inspect your order IMMEDIATELY upon arrival. Freight companies will no longer pay for any claims made past 7 days from the date of shipment! Any damage found after this 7 day period will be the customers responsibility. You must keep all the shipping boxes, packing material and the damaged items for the carrier to inspect before any reimbursement or credit will be made to your account. Credit will be given only after the product is received and inspected at our ePlanters warehouse. 
CAUTION: Be sure to re-package product carefully so it is secure and will not be damaged in transport. We recommend that you insure your return shipment to protect yourself in case of damage. The customer is responsible for all shipping charges for returns. In addition to the above return shipping charges, there is a 40% restocking fee on ALL items returned.

Customer must receive a return authorization code from ePlanters prior to returning items. Items without a return authorization will not be accepted. Please submit a support request to obtain a return authorization.

Customers have 15 days from the date of invoice to contact ePlanters for a return authorization. All sales are final after 15 days.

Containers must be unused and free of soil to receive a refund. Used containers WILL NOT be accepted for return, nor will credit be awarded if containers are used or damaged. It is the responsibility of the buyer to properly package all returns with original packaging materials and insure the product for return shipping. ePlanters accepts NO responsibility for damage to items during return shipping.
Payment, Pricing & Promotions
Except where noted otherwise, the 'Displayed Price' shown for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The 'Displayed Price' is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the 'Displayed Price' may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.With respect to items sold by ePlanters, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until right before your order has entered the shipping process. Despite our best efforts, a small number of the items in our product catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for cancellation. From time to time, various coupon & promo codes may be made available to visitors of ePlanters. We cannot guarantee the period of validity of any such offer unless expressly stated in promotional materials. One coupon code permitted per order; discounts are not stackable and may not be used in conjunction with any other special offer.